Account Executive- Retail/CPG

Capgemini
Published
May 13, 2020
Location
Portland, OR
Job Type
Page Views
55

Description

Main purpose of the role:

  • Provide strategic direction and drive business with client to achieve revenue growth, profitability and continuing customer satisfaction.
  • Maximize opportunities across all service lines, taking accountability for qualification and closure of all new business within the account.
  • Own and develop the long term client relationship on behalf of Capgemini.
  • Provide the necessary direction and management of the Account Team, identifying and implementing any development needs as required.
  • Work closely with the solutions team in the Outsourcing, Technology Services and the various Sector groups to develop and win a pipeline of new/add-on business.Key Responsibilities:Strategic/Business Development
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  • Appropriately manage relationship with the client covering all commercial, risk and opportunity development aspects of the services provided.
  • Sole accountability for client, conducting negotiations for new, add-on and existing services to ensure commercial viability and realistic expectation setting.
  • Own and develop the long term relationship with the client on behalf of Capgemini, operating at board level.
  • Develop and manage the overall account plan and forecast and provide monthly status reports.Client Delivery and Engagement
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  • Provide escalation point for the customer and work with Managers from other service lines within Capgemini to ensure that service provision meets both SLAs & expectations.
  • Ensure that Capgemini is positioned effectively within client at board and senior management level, and is well represented for potential major new projects or bids.
  • Establish and develop long-term customer commitment through maintaining strong customer satisfaction.
  • Be seen by the client as a trusted advisor. Develop positive relationships and regular contact with key client stakeholders at senior/board level
  • Oversee day to day delivery of the services provided to the client
  • Work across disciplines to ensure a consistent, one Capgemini approach to client engagement.
  • Ensure that all programs/project/services are consistently delivered to agreed client expectations taking account of time, budget, quality and acceptable risk.
  • Establish a positive working environment for Capgemini delivery resources involved in client projects.
  • Manage on-shore, near shore and off shore delivery teams in various countries.Team Leadership
  • Set direction, coach, mentor and manage performance of account team, 50-100+ people or greater at various levels and locations.
  • Have previously led delivery of technology services across appications, infrastructure and business services.
  • Work closely with Delivery Management to ensure that expectations are managed and that appropriate support is available.
  • Work closely with other Business Units/teams to ensure that consistent messages are projected.Key skills/Experience Required:
  • Experience in a senior client/account management role within the supply side including management of account P&L of 70-100MM or greater.
  • Proven track record of delivering IT solutions and growing revenue within a major account.
  • Experience operating at CXO level, and ability to demonstrate excellent client relationships.
  • Strong Understanding and experience of Outsourcing, IT program/project delivery and off shore delivery teams, mechanisms and processes.
  • Excellent client engagement – able to empathise with and respond to the needs of stakeholders.

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