COO Planning Analyst (Principal, Administration and Planning)

BNY Mellon
September 16, 2019
New York City, New York
Job Type
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TECHNOLOGY SERVICES GROUP (TSG) is the central infrastructure services group with a proven track record of innovating to help BNY Mellon and its customers have most reliable, nimble and cost-effective solutions in the financial services market place. BNY Mellon App Engine technology is leading edge with industry first PasS/IaaS fully integrated solution, combined with enterprise standards for developers.


TSG is building next generation scalable, efficient data center as a service using the latest innovation infrastructure. Building on top of the cloud deployments in BNY Mellon, we are aggressively automating and bridging the green field cloud with the existing virtual computing environments.

As part of TSG, our Production Services team is dedicated to ensuring that our technology environments are best in class. Our Production Services team runs the systems that keep BNY Mellon running.  Their mission is to deliver a full IT service management lifecycle across all run-the-bank applications and infrastructure support with the purpose of providing a controlled, secure, and predictable production environment.

Our team members use their technical skills and business knowledge to bring forth solutions that will take our company into the future.  If you are a collaborative continual learner with a global mindset and a desire to contribute to our company’s top priorities, this is the place for you.

The COO Planning Analyst is responsible for ensuring strategic goals are met through forecast modeling, capacity planning, recruiting/hiring, sanctioning and reporting. The incumbent will be responsible for all aspects of workforce & financial data management.

Working closely with the Production Services leadership team, the COO Planning Analyst will establish organizational messaging and keep the Technology organization informed of developments in these technical areas:

  • Incident, Problem and Change Management

  • Release Management, Asset and Configuration Management

  • Knowledge Management, Permit to Operate, Run Books

  • Capacity, Availability, Performance, Continuity Management

  • Third Party Production Governance

  • SLA Management and Reporting

  • Risk and Control Management including Production Privileged Access

  • SLA Management and Reporting Infrastructure

  • DBA, Messaging, Network functions

  • Platform Engineering


Key Responsibilities Include:

  • Develop, manage and update as necessary, an establishment and workforce planning framework including a vacancy forecasting model, to provide informed HR resourcing and workforce planning advice to the appropriate decision makers.

  • Provide monthly reports, and other information as appropriate, to Finance, and Performance Departments, to ensure that management have access to all appropriate information regarding resourcing and workforce planning.

  • Proactively support and advise managers on the recruitment and selection of staff and specialist posts at all stages of the process, to ensure that recruitment is carried out in line with the appropriate guidelines and as effectively as is possible.

  • Provide workforce information reports that include meaningful trends and analysis to divisions and directorates and HR colleagues, to support the management and deployment of the permanent and temporary workforce.

  • Make best use of existing systems such as PeopleSoft, Outlook, shared drives, and other software packages to simplify, speed up and share transactional processing, related data and to investigate opportunities for new systems, software to support the processes clinical/managerial staff to bring about change.

Principal, Administration and Planning - Defines or leads strategic initiatives with major impact on the business or function supported (a unit within a business or business partner). Defines or leads major, highly complex projects related to budget, business plans, risk-related items, regulatory items, communications (presentations/speeches) and, implementation of policies, standards, processes, and/or strategic projects. Analyzes project implementation status and provides feedback to senior managers. Solves complex issues in implementation and leads the processes needed to correct the problems. Leads impactful initiatives within the business or function. Works closely with Senior Management to understand their needs and provides appropriate guidance, direction, and communication. Works with the business or function management team to implement and enforce policies, standards, and processes that require an advanced knowledge of key business or function roles and organizational design. Assists in managing business-led programs such as people-related management, global location strategy, meeting management, etc. Provides input to resource allocation and project staffing. Contributes to the achievement of area objectives.


  • Bachelor's degree in a related discipline or equivalent combination of education and experience is required; MBA is preferred.

  • Ten to twelve (10-12) years of experience in financial services or business partner function is preferred.

  • At least 5 years of experience in project management or applicable business/function with cost-effective budgetary responsibility.

  • Experience in the securities industry is a plus.

We Are Looking for Individuals Who:

  • Are highly organized with great attention to detail while keeping the larger picture in mind.

  • Possess a consultative style and approach with the proven ability to develop credible relationships and to communicate effectively, both written and verbal.

  • Can think strategically and translate concepts into actionable items while being able to creatively solve problems.

  • Enjoy building services or capabilities from scratch with little structure or guidance.

  • Possess strong analytical acumen, deep technical hands-on expertise in data analytics, data modelling, data visualization, business intelligence, and automated reporting.

  • Possess an expert skill level with Microsoft Excel and Microsoft PowerPoint.

  • Are self-motivated and able to work both independently and collaboratively.

  • Have the ability to execute and deliver results.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.

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