Director, Agile Portfolio Lead-R107592

Capital One
March 2, 2021
San Francisco, California
Job Type
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Director, Agile Portfolio Lead

Organizational Context
XP2T+xCEL creates a robust development ecosystem that unleashes our engineers to quickly deliver reliable, secure high-quality software for our customers and provides enterprise solutions that revolutionize digital banking.  Our products, platforms and services include; transaction and merchant insights, the Site (, mobile apps, Eno (our chatbot), experimentation platforms, electronic commerce and digital labs.  We are ~600 associates on ~110 teams in Northern Virginia, Richmond Virginia, New York City and San Francisco.

The Agile Portfolio Director provides Agile Delivery Services for Technology, Product and Design executives who share accountability for a set of products and platforms delivered by Agile Delivery Teams. The Agile Portfolio Director typically leads a team of 2 to 4 Agile Program Senior Managers and 8 to 12 team-level Agile Delivery Leads. The Agile Portfolio Director reports to the Agile Services Leader for XP2T + xCEL.

Delivery Services Leader

  • Advances Product, Tech, Design, Data Science, Business and Operations leaderships' understanding of their respective roles within Agile software delivery and influences organizational agility.

  • Serves as an inspirational leader who attracts and retains talent, creates high levels of energy and motivation throughout challenges and obstacles.

  • Their values and philosophies are well understood and are contagious in all directions organizationally, resulting in positive influence across teams and groups.

  • Builds/maintains strong relationships with product and other stakeholders and influences adoption of Agile delivery practices and routines (has ability to have difficult and productive conversations and pushing back when needed). Measurably improves Agile delivery.

  • Applies complex facilitation and dependency management techniques to drive cross-program and departmental planning, collaboration, and coordination. Facilitates trade-off discussions and difficult conversations.

  • Leads effective program level planning routines, such as initiative refinement and PI planning.

  • Helps establish governance structures where decision-making is weighted toward empowered teams.

  • Supports issue resolution and risk mitigation, escalating to leadership  groups, as needed.

  • Prioritizes impediments and risk mitigations based on impacts across multiple stakeholders.

  • Proactively seeks and confirms Agile Delivery Services’ customer needs and expectations across Tech, Product, Design and enterprise functions. Maintains a good relationship with these customers and advocates for all of them.

  • Partners with Product, Engineering and Design to proactively identify opportunities to improve the efficiency and effectiveness of program delivery processes and then create those improvements.

People Leader

  • Builds a vision for Agile Delivery in their portfolio, instills it within their leadership team and ensures it is broadly communicated to their direct team and partners.

  • Actively coaches and improves the performance of directs; provides clear, actionable feedback on a regular basis.

  • Consistently elevates new and up-and-coming talent to perform in stretch roles, creating  the next generation of leadership.

  • Celebrates individual and team successes with appropriate recognition and rewards.

  • Is an active advocate for under-represented minority communities and activities.

  • Builds a culture that fosters diversity, including and belonging and helps build and mature diverse teams.

Basic Qualifications: 

  • Bachelors Degree

  • At least 7 years of Project Management, Process Management, or Software delivery experience

  • At least 5 years of Agile experience

  • At least 5 years of people management experience

Preferred Qualifications: 

  • Masters Degree

  • 10+ years of Project Management, Process Management, or Software delivery experience

  • 8+ years of Agile experience

  • 7+ years of people management experience

  • 3+ years of Agile coaching experience

  • PMP, Lean, Agile, Six Sigma, or SAFe certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.



No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.



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